We prepare and hand your order over to the carrier within a maximum of 2 working days after payment confirmation, according to the collection schedule. Working days are Monday to Friday, excluding public holidays at the place of dispatch.

Transit time is additional and depends on the destination and shipping service. You will receive tracking information once your order has been dispatched.

See our Shipping Policy.

Shipping to mainland Spain is free, with no minimum order.

For other destinations, available shipping options and charges are shown at checkout before you confirm payment.

Available destinations and shipping options depend on your delivery address and are shown at checkout.

To confirm the terms for a particular destination or ask about customs, please contact hello@kireijoyas.com before placing your order.

You have 14 calendar days from receipt of your order to notify us of your decision to return it. After notifying us, you have a further 14 calendar days to send the pieces back.

You can request a return through your customer account or by emailing hello@kireijoyas.com with your order number and the items you wish to return.

Protect the pieces and include all components and accessories. Please use the original jewellery box where possible, or equivalent protection.

See our Returns and Refunds Policy for full details, exceptions for personalised pieces and refund timeframes.

From mainland Spain, you can request a return label for €5.35 per shipment, deducted from your refund, or use your own carrier at your expense.

From other destinations, the customer pays the return shipping costs. If we can provide a label, we will confirm its price before arranging it.

Exchanges are subject to availability. For voluntary exchanges, the customer pays for both the return shipment and delivery of the replacement piece.

These shipping terms do not apply to issues for which Kirei is responsible, such as a faulty piece or an incorrect item. See our Returns and Refunds Policy for the full terms.